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Impact of Service Quality and Customer Satisfaction on Customer Loyalty: A Comparative study of ...

211 страницы · 2016 · 1.76 MB · английский

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Impact of Service Quality and Customer Satisfaction on Customer Loyalty: A Comparative study of ...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Impact of customer relationship management on customer satisfaction and customer loyalty in

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty

Customer service : utility style : proven strategies for improving customer service and reducing

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers

Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer