PDF Drive offered in: English »

Mapping Experiences A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Mapping Experiences A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

381 страницы · 2016 · 81.61 MB · английский

by James Kalbach

Похожие бесплатные электронные книги

The customer experience book : how to design, measure and improve customer experience in your business

233 страницы·2016·3.58 MB·новый!

La 4ème de couverture indique : "Customer experience is fast becoming a key component of business strategy and a critic ...
The Design Thinking Playbook: Mindful Digital Transformation of Teams, Products, Services, Businesses and Ecosystems

347 страницы·2018·21.02 MB·новый!

A radical shift in perspective to transform your organization to become more innovativeThe Design Thinking Playbookis an ...
Lean UX: Applying Lean Principles to Improve User Experience

151 страницы·2013·7.62 MB·новый!

The Lean UX approach to interaction design is tailor-made for today’s web-driven reality. In this insightful book, leadi ...
This is service design doing : applying service design thinking in the real world : a practitioner’s handbook

1,079 страницы·2018·22.7 MB·новый!

"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to act ...
Think Like a UX Researcher: How to Observe Users, Influence Design, and Shape Business Strategy

307 страницы·2019·14.4 MB·новый!

Think Like a UX Researcherwill challenge your preconceptions about user experience (UX) research and encourage you to th ...
Writing Great Customer Experiences With Journey Maps

129 страницы·2011·3.72 MB

customers always have an experience. (good, bad, or indifferent). Managing the Total Customer Experience, MIT Sloan htt ...
This is Service Design Thinking

367 страницы·2014·9.21 MB

In particular, this chapter explains various gateways into service design thinking from backgrounds like product design ...
INSPIRED: How to Create Tech Products Customers Love

370 страницы·2017·1.89 MB·новый!

How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the p ...
Value Proposition Design: How to Create Products and Services Customers Want

323 страницы·2014·16.37 MB·новый!

The authors of the international bestseller Business ModelGeneration explain how to create value propositions customersc ...
UX for Lean Startups: Faster, Smarter User Experience Research and Design

236 страницы·2013·6.7 MB·новый!

Great user experiences (UX) are essential for products today, but designing one can be a lengthy and expensive process. ...

Загрузите больше похожих файлов