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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

332 страницы · 2008 · 3.26 MB · английский

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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Customer service : utility style : proven strategies for improving customer service and reducing

The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More!

Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer

The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer

Value Proposition Design: How to Create Products and Services Customers Want

Chimp Paradox: How Our Impulses and Emotions Can Determine Success and Happiness and How We Can

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

The customer experience book : how to design, measure and improve customer experience in your